About Our Guest: Mark Sanborn is president of Sanborn & Associates, an idea studio dedicated to developing leaders in business and in life. A graduate of Ohio State University, Mark is an international bestselling author and a noted authority on leadership, team building, customer service, and change. His eight books include The Fred Factor and You Don’t Need a Title to Be a Leader. – Doctor Duncan
Doctor Duncan: I often tell people that you don’t need a title to be a leader, and you wrote an entire book by that name. What are the three most important keys to exerting positive influence with others when you have no “position power” or authority?
Mark Sanborn: If I ever re-title the book, I’ll call it You Don’t Need a Title to be a Leader but If You Do It Right a Title Won’t Mess You Up. I’ve got nothing against titles per se, but they’re often misunderstood. Skills and results make you a leader. Titles should confirm leadership but they can never bestow it.
I’d begin by asking, “Why do you want to lead? What difference do you want to make?” Leadership has become trendy and many want to be “leaders” but don’t necessarily have compelling reasons. Leadership should be borne out of a desire to contribute rather than simply achieve. Leadership done right benefits both the leader and the greater good: followers, the organization, and/or the community. Know why you want to lead because without compelling reasons, you probably won’t be able to pay the cost of developing your leadership abilities and maintain your commitment in the face of challenges.
Next, look for opportunities to lead. Don’t wait for someone to bring them to you. What needs to be done at your organization? What problems need solutions? What opportunities could be seized? What could be improved? Initiative is a pre-requisite to effective influence. Look around. Pay attention. Get involved.
Finally, be willing to do what others aren’t. Work a little harder and smarter, prepare a little more, and study a little more deeply. If you’re asked to do something (lead a project or head a task force), consider it an opportunity to improve your leadership abilities and deliver results that will showcase your abilities and prove you are a leader.
Doctor Duncan: This is a time when a lot of people feel disconnected from the workplace. What can leaders do to encourage their people to take more personal responsibility for the organization’s success?
Mark Sanborn: First, be clear on what those you lead are responsible for. Followers need clear focus on what they’re accountable for doing and the kind of results they’re expected to consistently achieve.
Second, consider the “fit” between the person and the task. One nuance of good leadership is matching not just the right people to the right job, but the best person to a particular job. “Best” is usually the person with the skills and interest, not just the ability to do the work.
Third, don’t overlook a discussion of consequences. People are accountable to the degree they feel they are going to experience a benefit or avoid a negative. If not taking responsibility has the same outcome as taking responsibility, why bother?
Doctor Duncan: With the economy in the doldrums, many people feel discouraged about their prospects for the future. What advice do you give for anyone facing adversity?
Mark Sanborn: In tough times you need both information and inspiration. Information is essential to understand what’s going on. Some say, “Don’t read the news. It’s only negative.” That is shortsighted advice. If there is news of an upcoming storm you need to know so you can prepare. Ignoring it won’t make the storm go away. We all need to face reality.
We also need to be inspired by focusing on what we can do to respond successfully. Neuroscience has shown that we aren’t just happy because we are successful, but we’re successful because we’re happy. Focusing more on the good than the bad, focusing on what we have rather than what we don’t have – these predispose us to doing better and achieving our goals.
I like to offer people hope, which I define as having something new to try and being willing to try it. There is no hopeless situation if you can find something different to try and you are willing to act on the idea. Keep searching for new solutions and don’t let lack of past success in dealing with a problem trick you into thinking there’s nothing you can do.
Doctor Duncan: Even at a time when employment can be very fragile, many people do only enough to “just get by.” What can a good leader do to inspire such people to perform better?
Mark Sanborn: Great leader help people have a larger vision of themselves. Leaders look for the potential in followers that followers often don’t always recognize in themselves.
Expect more from those you lead and you’ll get more. Don’t be delusional and expect the impossible or you run the risk of demoralizing those you lead. And know that when you expect more from others you won’t always get it, but you will get more from them than you would have gotten otherwise.
Connect behavior with outcomes. Show followers evidence of how their work impacts others, like customers and colleagues. Create a connection between what they do and the kind of difference they make.
Doctor Duncan: Some politicians don’t seem to understand that being a good campaigner does not necessarily translate into being an effective leader. What leadership advice would you give people who run for public office?
Mark Sanborn: The political process is the best and worst example of what leadership should be. Done right it shows how influence, understanding the process, creating support and serving constituents can work. Done wrong it becomes a debacle of empty promises and disappointed voters.
I’ll summarize what I think all leaders, and those running for public office, should constantly remind themselves: Leaders don’t just tell a better story; leaders make the story better
Good communication skills are a tool of leadership, not an outcome. Nobody likes spin, hype and exaggeration. We all want leaders who can tell us what they’ll achieve and then do it. Campaigning has little to do with leadership. Governing after the election is where a person’s leadership is proved or disproved. I believe it was Mario Cuomo who said you campaign in poetry but you govern in prose. He knew the difference between the rhetoric of the campaign and the results expected of the elected.
Politicians, like all of us, should never write checks with their mouths that their bodies can’t cash. The words are familiar but the strategy is still rock solid: under-promise and over-deliver.