Airbnb Can Teach Your Business A Thing Or Two

January 2, 2020

We live in the age of disruptors. We have one in the White House, and we have multiple examples throughout the business world. Illustrations of the latter were scrawled on a whiteboard a while back by Alberto Brea, chief growth strategist at a New York marketing firm. Here’s what Brea wrote— Amazon did not kill…

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Try This Bite-Sized Approach To Personal Improvement

December 24, 2019

Achieving personal goals can be as frustrating as trying to nail Jello to a wall. Lose weight? Get more sleep? Exercise daily? Take a dream vacation? Improve a relationship? Earn a promotion? Read more books? Watch less TV? Cut back on social media? Save more money? Spend less? The list can go on. Set a…

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Why Accountability Is All About Explicit Behaviors

November 29, 2019

Accountability is all about performance, and performance is all about behaviors. In fact, the overall performance in your organization—in every conversation, in every meeting, in every project, in every activity of every kind—is the result of behaviors. So doesn’t it make sense to focus on behaviors? In organizations where personal accountability for performance is highest,…

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Bridging the Gap to Reach the ‘Why’ Generation

November 1, 2019

In many situations, the smartest questions you can ask will begin with the word “why.” Think about that. Have you noticed the inquisitiveness of young children? As long as they’re encouraged to do so, they seem to ask questions endlessly. They want to know how things work. They want to know the purpose of things.…

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Is Your Team A Winner Or An Also-ran?

October 17, 2019

You’ve seen most of the teamwork clichés:   – Together Everyone Achieves More   – Great things never come from comfort zones   – Teamwork makes the dream work   – Individually we’re a drop, together we’re an ocean But of course posters in the employee cafeteria don’t transform glib slogans into reality. Effective teamwork…

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Is ‘Motivation’ More Nuanced Than You Thought?

October 3, 2019

Corporate hallways and lunchrooms are often festooned with “motivational” wall posters. The idea seems to be that clichés enhance comradeship and performance. Military drill instructors scream at recruits, apparently assuming that insults and humiliation are inspiring. Motivation can come from many sources. A tyrannical manager may “motivate” people to work killer hours that ruin health…

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Creating a Culture Where People Choose to Be ‘All In’

September 19, 2019

Engagement—the degree to which people invest discretionary effort on the job—has been all the rage in business circles for years. “Engaged” employees are absorbed by and enthusiastic about their work. They have a sense of psychological ownership of their organization’s purpose and success. The Gallup organization’s Q12 survey has gathered data from tens of millions…

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You’re Contagious, So Make the Most of It

September 6, 2019

You’re contagious. And you’re surrounded by people who are also contagious. I’m not referring to a flu bug or a case of measles. I’m talking about how you view your environment, how you respond to personalities and issues, how you live your life. Have you ever been around someone who brings a dark cloud into…

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Nincompoopery: Has It Crept Into Your Workplace?

August 22, 2019

“People are born ignorant, not stupid. They are made stupid by education.” That may sound like a line from a comedian. But it’s actually from Bertrand Russell. You know—the British philosopher, logician, mathematician, historian, essayist, social critic and Nobel laureate. Not known for comedy. Intentionally or not, Russell provided a fair description of what often…

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