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The
Crucial
Conversations® course covers two intensive days of material and uses
state-of-the-art training methodologies. For more information,
call The Duncan Company at 816-415-1605.
Engaging Delivery
- Observe
"before and after" situations in more than 100 video
clips
- Enjoy
video-based instruction from the authors of Crucial
Conversations:
Tools for Talking with the Stakes Are High
- Engage in
role-play scenarios to explore and master critical
skills
Participant Materials
- Practice
course skills and track assignments with 225-page
participant toolkit
- Use cue
cards and posters to remember key concepts
- Continue
your training experience with free resources and useful
reminders
- Follow-up
resources to keep the training alive and ensure
transference and retention
Course Outline
1 Get Unstuck
The Problem:
We're all
stuck or not achieving what we want in a variety of areas,
ranging from
awkward or failing relationships to
dysfunctional teams to cost, quality, or safety problems at
work.
You'll
Learn To:
- Spot the conversations
that are keeping you from what you want
- Avoid moving
to silence or violence during crucial conversations
- Share facts,
ideas, feelings, and theories candidly and honestly
- Discover how
better information helps identify problems earlier and
keeps them from getting out of hand
2 Start With Heart
The Problem: The first
thing that degrades during a crucial conversation is not our
behavior (that
comes second), but our motive.
You'll Learn To:
- Stay focused
on what you really want
- Use three
skills to handle high-risk and volatile conversations
- Develop an
attitude of "work on me first"
- Understand
how motives change when conversations turn crucial
3 Learn to Look
The Problem:
When a
conversation turns crucial, we either miss or misinterpret
the early warning
signs.
You'll Learn To:
- Spot the
warning signs that indicate safety is at risk
- Notice
various forms of silence and violence
- Take steps
to rebuild safety and return to dialogue
- Identify
your own Style Under Stress and manage it
4-5 Make it Safe
The Problem: When things
go wrong in crucial conversations we assume the content of
our message
is the problem, so we begin to water it down or
avoid it all together.
You'll Learn To:
- Talk about
almost anything - without silence and violence
- Use specific
skills to keep everyone sharing information
- Establish
and maintain mutual purpose and mutual respect
- Recognize
when you're at cross-purposes
6-7 Master My Stories
The Problem:
When it matters the most and our emotions kick in, we
often do our worst – and we
feel like we’re doing the right thing.
You'll Learn To:
- Stay in
dialogue when you angry, scared or hurt - "think" your
way to the root cause of negative emotions
- Discover
your stories - change negative emotions
- Get results
by influencing your stories and emotions
8 STATE My Path
The Problem: During
crucial conversations we sometimes say things in exactly the wrong
way.
You'll Learn To:
- Speak
persuasively, not abrasively
- Get your
meaning across even with potentially threatening
messages
- Share strong
opinions without shutting down contrary views
- State your
mind while making it safe for others to do the same
9 Explore Others’ Paths – How
to listen when others blow up or clam up
The Problem:
Others have
moved to either silence or violence, and you’re about to
join them.
You'll Learn To:
- Use
exploring skills to make it safe for others to speak up
- Diffuse
others' violence and eliminate silence
- Encourage
others to share issues they fear bringing up
- Get safely
to the meaning behind others' emotions
10 Move to Action
The Problem: When we
finish off a crucial conversation, we often create a whole
new set of problems
by not ending well.
You'll Learn To:
- Put Crucial
Conversations principles and skills together
- Discover how
to move from filling the Pool of Shared Meaning to
taking action and producing results
- Make the
transition from healthy dialogue to taking action and
achieving results
Click here to get a copy of
Crucial Conversations at a 32% discount.
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