The Problem: We're all stuck or not achieving what we want in a variety of areas, ranging from
      awkward or failing relationships to dysfunctional teams to cost, quality, or safety problems at work.

      You'll Learn To:

• Spot the conversations that are keeping you from what you want
• Avoid moving to silence or violence during crucial conversations
• Share facts, ideas, feelings, and theories candidly and honestly
• Discover how better information helps identify problems earlier and keeps them from getting out of hand

      The Problem: The first thing that degrades during a crucial conversation is not our behavior (that
      comes second), but our motive.

You'll Learn To:

• Stay focused on what you really want
• Use three skills to handle high-risk and volatile conversations
• Develop an attitude of "work on me first"
• Understand how motives change when conversations turn crucial

     The Problem: When a conversation turns crucial, we either miss or misinterpret the early warning
     signs.

    You'll Learn To:

• Spot the warning signs that indicate safety is at risk
• Notice various forms of silence and violence
• Take steps to rebuild safety and return to dialogue
• Identify your own Style Under Stress and manage it

     The Problem: When things go wrong in crucial conversations we assume the content of our message  
     is the problem, so we begin to water it down or avoid it all together.

     You'll Learn To:

• Talk about almost anything - without silence and violence
• Use specific skills to keep everyone sharing information
• Establish and maintain mutual purpose and mutual respect
• Recognize when you're at cross-purposes

       The Problem: When it matters the most and our emotions kick in, we often do our worst – and we      feel like we’re doing the right thing.

      You'll Learn To:

• Stay in dialogue when you angry, scared or hurt - "think" your way to the root cause of negative emotions
• Discover your stories - change negative emotions
• Get results by influencing your stories and emotions

      The Problem: During crucial conversations we sometimes say things in exactly the wrong way.

      You'll Learn To:

• Speak persuasively, not abrasively
• Get your meaning across even with potentially threatening messages
• Share strong opinions without shutting down contrary views
• State your mind while making it safe for others to do the same

      The Problem: Others have moved to either silence or violence, and you’re about to join them.

      You'll Learn To:

• Use exploring skills to make it safe for others to speak up
• Diffuse others' violence and eliminate silence
• Encourage others to share issues they fear bringing up
• Get safely to the meaning behind others' emotions

      The Problem: When we finish off a crucial conversation, we often create a whole new set of problems
      by not ending well.

      You'll Learn To:

• Put Crucial Conversations principles and skills together
• Discover how to move from filling the Pool of Shared Meaning to taking action and producing results
• Make the transition from healthy dialogue to taking action and achieving results

Click here to get a copy of Crucial Conversations at a 32% discount.