VitalSmarts,
L.C., a strategic partner of The Duncan Company, is
a leading corporate consulting firm with clients from more than
300 of the Fortune 500. Since the late 1970s, the VitalSmarts
principals have researched with more than 20,000 people in
hundreds of organizations, focusing on specific critical
behaviors and learnable skills that the most vital organizations
and individuals use to achieve results.
Many of the tools taught can be
found in the New York Times, Wall Street Journal,
and BusinessWeek bestselling books Crucial
Conversations: Tools for Talking When Stakes are High
(McGraw-Hill 2002) and Crucial Confrontations: Tools for
Resolving Broken Promises, Violated Expectations, and Bad
Behavior (McGraw-Hill 2004).
Every team and every organization
has problems. The difference between the best and the merely
good is not how many problems they have, but whether they
candidly discuss and resolve them. The difference is in how they
handle the Crucial Conversations and Crucial
Confrontations that are the key to
resolving their problems. Just about every day, you have a
high-leverage interaction with someone that will have a
long-term impact on your success.
Whether you’re working through a tough issue with a client or
having a sensitive interaction with a General Manager, if you
don’t succeed in these Crucial Conversations and
Crucial Confrontations
you won’t
get the results you need to become the "best of the best."
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Duncan Company associates
Kerry Patterson, Al Switzler,
Ron McMillan, and Joseph Grenny
(l to r) founded VitalSmarts in 1990 to provide training and
consulting services to individuals, teams, and
organizations. VitalSmarts now has more than 300 clients from the Fortune
500.
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