The Duncan Report

Diversity: Is It a Burden or a Boon?


Diversity has been given a bad rap by a world of bad practitioners. But one coach in the field brings sanity to both the discussion and the practice.

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Merger? Acquisition? Culture Can Trip You Up


As any good merger and acquisition professional knows, culture eats strategy for breakfast. Blending two organizations? Discount culture at your own peril.

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Minimize the ‘Oops Factor’ in Your Decisions

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Unintended consequences is the handy term for outcomes that are not the ones foreseen by a purposeful act. Here are 6 steps to help avoid bad side effects.

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Critical Competencies for Top Customer Experience

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Teddy Roosevelt may have said it best: “People don’t care how much you know until they know how much you care.” That’s good advice for anyone dealing with customers.

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Sick of Your Job? Here’s How to Take Control

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More than two-thirds of Americans hate their job. That discontent affects productivity, health, and even marriages. Here’s one expert’s advice.

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Stand Up for Yourself! A Smart Way Way to Health

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Stand-up desks seem to be all the craze. Is this just a passing fad, or is the movement backed up (no pun intended) by solid science? Here’s one expert’s opinion.

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